Terms of service

By accessing or using sussexirrigation.com or sussexirrigation.myshopify.com and various related Sussex Irrigation websites and services (collectively, the “Site”), you agree to be bound by this Shipping and Returns Policy and all of the terms incorporated herein by reference. This Shipping and Returns Policy describes how we ship orders placed through our Site and how we handle requests for order returns.

 

CREDIT CARD FAILURE

There are many reasons for a failed credit card transaction. Your card information may have been entered wrong, the card may have expired or reached its credit limit, or a malfunction may have occurred with the credit card processing system. Please double check your information. If you continue to have problems, please contact Sussex Irrigation Customer Service at CustomerService@sussexirrigation.com or call us Monday – Friday, 8AM to 5PM at 302-875-3856.

Please provide Sussex Irrigation Customer Service with any error messages you may have received.

CANCELLING ORDERS

To cancel your order, please contact Rain Bird Customer Service at CustomerService@sussexirrigation.com or call us Monday – Friday, 8AM to 5PM at 302-875-3856 on the day that you placed your order. Due to our desire to promptly ship out customer orders, we cannot guarantee that your order can be cancelled. However, we will make every effort to cancel your order provided, it has not entered the shipping process.

SHIPMENTS RECEIVED BACK BY SELLER

Correct billing and shipping information relies solely on the buyer. Therefore, please verify that all your information is correct prior to finalizing your order. We do not issue refunds for any order that is received back as “Return to Sender” due to:

  • Bad Address
  • Moved-Unable to Forward

 

TAXES

Delaware is a tax-free state and we operate under state law regarding sales tax.

REQUESTS FOR RETURNS

All return requests must be made within thirty (30) calendar days from receipt of shipment. We are not required to accept shipments outside of the return window.

Refunds will not be issued until one of the following occur:

  • Customer Service determines that the shipment does not need to be returned for a refund.
  • Shipment is authorized by Sussex Irrigation Customer Service for return.

Our acceptance of returns is expressly conditioned upon all item(s) being returned in NEW & UNUSED condition. Returns will be inspected by Sussex Irrigation Customer Service. Once completed, you will be contacted with refund information through your credit card. This process may take up to 5 to 7 business days to issue a refund.

SPECIAL CONDITIONS AND RESTOCKING FEES

Product must be received in NEW & UNUSED condition for a refund to be processed. A restocking fee of 20% will be applied if the item(s) was used and/or damaged in any way.

WRONG ITEM(S) RECEIVED

If you do not receive the item(s) ordered, please contact us through with order number with the details of the item(s) received. Depending on the item, we may authorize you to keep or discard said items for a full refund. Otherwise, we will issue a return label to return the mis-shipped items for a full refund.

GOODS DAMAGED DURING TRANSIT

If your item(s) arrive damaged, please do not discard until written authorization is received by a Rain Bird Customer Service representative. Any order received as damaged requires image(s) of both the shipping carton and the product. Once the images are received, we will ship you a replacement or issue the appropriate refund. You may also refuse delivery on the spot if damage is clearly visible in which you will need to contact us about refusal of shipment so we can proceed with a full refund on the order.